King Volkswagen

The experienced I’ve had over the past 2 weeks at the service center at King’s Volkswagen shows me how shady, how heartless, and how overwhelmingly difficult it is to deal with dealerships. I had to go there 3 times in the span of 2 weeks for a service that should have taken 1 day to finish and resolve. I originally scheduled my service to take place on a Saturday, and selected the “call me” option so I could confirm that they could get my 100k mile service + a few electrical issues done for my car, to which they told me it’ll be no issue. I go there on said Saturday for this gentleman who I could barely hear and understand to tell me that all their technicians weren’t there on weekends, so they couldn’t fix my electrical issues. Absolutely their fault for not telling me that over the phone. They rescheduled me for the following Thursday, to where Daniel, who was very polite and clear with the perimeters of the service, told me he’d look at the car and get all of those issues taken care of by the end of the day. I go back at 6 PM that day, Daniel told me they fixed one of my main electrical issues (a front passenger’s side window issue), as well as a back tail light I mentioned that needed to be replaced. I go back to my car and the first thing I see is that the warning light for my dead tail light was still on (it was not fixed), and the issue with my front right passenger side window wasn’t fixed at all even though he assured me it was. I go back in to the service center 2 minutes later and Daniel disappeared, to where one of the kind employees tried to diagnose and fix the issue with my window, but he made it worse. Once we found Daniel, he went to my car and messed with the window to the point where it didn’t work, so instead of bringing it back into the shop and fixing the issue he made worse and originally said they fixed, he told me he could fit me in 5 days later (today), not to mess with the window, and sent me on my way. I come back today, and Daniel expected me to pay for the issue that they made worse and failed to fix even though I’m the 23 year old that had to take off 3 days of work because of THEIR inconvenience, and Daniel is disrespectfully talking to me like a puppet, showing no empathy towards my situation and not taking any accountability for the issue that he made worse, so I left. So after wasting almost 2 weeks of my time going back and forth from this dealership, dealing with a dealership that lacks proper communication, customer empathy, and the ability to right their wrongs, I finally left unsatisfied. I was recommended to this dealership for their service center from a friend I trust dearly, and I understand everyone has their own experiences both positive and negative, but I’m a first time customer with this service center and I was left EXTREMELY unsatisfied, and I should of read and listened to all of the 1 star reviews this dealership has because there’s a BIG reason for all of that. Do better, Kings.

I went to King for a trade-in of my Tesla to a Honda Ridgeline they had on the lot. Zach D helped me out in this process. It took a few hours to finalize the deal, but thanks to Zach I did not mind the wait at all. His professionalism, straightforwardness, and customer-driven approach should be an example for other salesmen. I knew what I wanted, and was not upsold or walked to things I did not want. Zach had no problem facilitating to the best of his abilities. 5/5 recommend!

I have been a loyal VW customer for over 10 years, but my recent experience with Kings VW in Maryland has left me extremely disappointed and frustrated. Last week, I traded in my 2018 Tiguan for a brand new 2023 VW Atlas from Kings VW. Excited about the purchase, I drove the car for approximately 155 miles out of the 240 miles until disaster struck. The car started shaking violently, accompanied by a loud clanking sound, and various warning lights on the dashboard lit up. To make matters worse, the vehicle abruptly slowed down, almost causing a serious accident. I was forced to pull over to the shoulder for safety. The first call I made was to the dealership, expecting their immediate assistance, given that this issue occurred just 2 hours and 155 miles into my ownership. To my dismay, I was met with indifference, and they directed me to go through the warranty process. Feeling stranded and let down, I then called roadside assistance, who made me wait for 2 hours, only to never show up. At this point, I had no choice but to call 911, and thankfully they sent a tow truck to get me off the turnpike. However, the nightmare didn't end there. I had to arrange towing on my own for another 80 miles, as roadside assistance failed to provide the help I desperately needed. The whole experience was not only nerve-wracking but also costly, as I had to pay over $1,000 in towing charges and arrange for alternative transportation to get back home. Despite my loyal customer status, Kings VW has not demonstrated any care or empathy during this entire ordeal. They sold me a defective vehicle, and instead of taking responsibility and providing proper assistance, they left me to fend for myself. This has shattered my trust in the dealership and the brand as a whole. VW is aware of the engine issues on the 2023 model as there are numerous recalls on the engines. I urge potential buyers to be cautious when considering Kings VW for their automotive needs. Their lack of accountability and customer service in times of crisis is concerning, and I can't help but wonder how many other customers have faced similar neglect. I sincerely hope that my review serves as a warning and prompts VW to reevaluate their approach to customer care. As for myself, I'll be seeking resolution through other channels, and this experience has made me seriously question whether I can ever rely on this car or dealership again.

Our technician Daniel was stellar. He was not only knowledgeable but very customer oriented. I had brought my VW Golf in for normal annual inspection and maintenance. He found a situation that required immediate repair and not only showed us but explained the remedy. The undercarriage was packed with asphalt. He provided us with a loaner at no cost, and removed the asphalt. He found ways to charge me less than the estimate. He was courteous and personal. Of course i would come back to King for future maintenance and ask for Daniel.

Tried to buy a brand new car here on Friday. I found one i really liked so i asked to purchase it the same day. After running my credit (6 inquiries showed up). I still said fine let's get this going. It was not till late Friday that I received the message saying they are ready for paperwork, at this time I was with family so Alvaro said I can do it Saturday noon. I agreed and when I tried to reach out to them at 11 am, no one called me back. I called many times but Alvaro ended up selling the same car to another customer the same day because it was removed from their website. To this day they never called me back. They don't really value their customer, as long as money is coming in that's all they care about. I then purchased the same car locally while my local dealer only ran my credit once. I don't know why they would run your credit 6 times causing 6 inquiries on your credit.